Step 1 after "Adding Master data" - Unable to Process Trajectory

I am getting the RINEX data from a near-by Rock base station (about 5.5 miles away) because my personal Rock base (on my house) went offline last night due to internet outage. It’s back online but no data from it yet.
Anyways, I go to process the data and when it gets to “adding master data” it stops and says it’s unable to process the trajectory.
Is 5.5 miles too far away for base data??

5.5 miles is fine, I think anything under 20 miles is ok.

The issue is more likely with the rock data.
If you check the POS folder, are any of the files 0kb or 1kb?

If so, something has gone wrong during data collection and the only solution is to refly.

This happened to me recently, really frustrating and I don’t know why it happened.