PC Painter Issues

I have tried both traditional and command line and my PCPainter just keeps crashing at “Building octree”, is there anything I can do? I have a Civil 3D CAD laptop:

Intel® Core™ i9-9880H CPU @ 2.30GHz 2.30 GHz
64.0 GB (63.7 GB usable)
NVIDIA Quadro RTX 4000


We’ll get to the bottom of this ASAP. Thanks for the info.